A shared view of website use, feedback and opportunities to improve.
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Measured visits
-Recorded page visits, not unique people
Contact selections
-Attempts to open a contact link
Website feedback
-Voluntary responses submitted
Found it helpful
-Based on helpfulness responses
Explore the report Open the sections you need.
FROM EVIDENCE TO ACTION
Management brief
What the figures suggest, how much they support, and what to check next. Up to three priorities for the selected source and period.
ACCESS OVER TIME
Measured visits
Daily · Trinidad & Tobago time
Gaps mark withheld counts, not zero visits. Zero means no events were recorded; the first and last day may be partial. Expand the counts beneath the chart for exact values. Recorded adult English page visits only. Browser privacy signals and blocked requests can leave gaps. Reloading can count as another visit.
MONTH BY MONTH
Monthly totals
Includes the current month to date. A zero means no events were recorded, including before collection began; it does not establish that nobody visited.
Monthly measured visits, contact selections and feedback
Month
Visits
Contact selections
Feedback
Found it helpful
On smaller screens, scroll the table sideways to see all columns. Counts below five appear as <5. Percentages appear only when the helpful-response count and denominator are reportable. Export summary CSV includes these monthly counts.
CONTENT
Sections viewed
Section views
Ranked by recorded views, with names matching the website. Use “View section” to open the content. Withheld and zero counts remain unranked.
A view means a section entered the visible area; it does not establish that the guidance was read or understood.
LISTENING
What visitors tell us
Answers submitted through “Give website feedback” and “Share feedback” on the website. These are voluntary responses, separate from automatic usage counts.
Structured feedback only. This dashboard contains no personal stories or requests for assistance. Voluntary responses may not represent all visitors.
TOOLS & ACTIONS
What people use
Recorded uses
Named tools and actions from the website. Each card explains exactly what was counted.
Counts cover visits that allowed measurement. They are not unique people. Repeat actions may count more than once; the cards should not be added together as a visitor total. <5 means a count is withheld because it is below five; 0 means none were recorded.
FINDING SUPPORT
Areas selected in the directory
Recorded selections
Explore which broad regions people select while finding support. Counts follow the reporting period and data source above and are included in the report export.
Only selections made after allowing measurement are counted. Repeat selections can count again. These are not visitor locations, unique people, municipal-corporation statistics or measures of abuse. <5 means the count is withheld; 0 means no selections were recorded. National pathways and “Ask provider about location” are listed separately from the mapped areas. This measure begins with the October 2026 release.
SECTION DEPTH
How far down a section becomes visible
Choose one of four public sections and a screen size. The counts show recorded occasions when each point in that section became visible.
25%, 50%, 75% and 100% mark positions within the section, not percentages of visitors. A visit can count at several positions. Short sections can become fully visible immediately, and jumping to an anchor may skip earlier milestones. The outline shows relative positions, not a screenshot of a visitor’s page. Visibility does not establish reading or understanding. Counts below five remain withheld.
HISTORY FOR COMPARISON
Saved monthly summaries
Completed months are saved after seven days and kept for up to three years. New summaries preserve feedback ratings, issue categories, section views, tool uses, area selections and section depth alongside headline counts. Small groups remain suppressed. Older summaries may contain headline totals only or omit area selections. This history follows the selected data source and is independent of the reporting-period filter.
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Saved monthly aggregate summaries
Month
Visits
Contact selections
Feedback
Found it helpful
Explore a saved month
Saved counts are a snapshot of each completed month, so later provider corrections may differ. Downloaded copies remain with the staff member who exports them.
INTERPRETATION & SCOPE
Keep the meaning clear.
Use these findings alongside stakeholder feedback and supervised usability sessions.
Contact selections ≠ help received
A click cannot tell us whether a call connected or a service provided support.
Counts ≠ unique people
Temporary identifiers link events within an open visit. They do not establish unique people or link visits across devices.
Data retention
PostHog guarantees one year of event retention on the current free plan; events may remain longer. There is no fixed one-year deletion deadline. Saved monthly summaries are kept for up to three years. Report filters do not delete stored events.
Individual staff access
Invited staff must have an Insights role. The shared reviewer code is limited to staging and is disabled when staff-only access is selected.
Role changes take effect on the next login or token refresh.